Automotive Store Manager - Store 1123

Monro Inc. • Warsaw, IN

4h

About The Position

The Store Manager is a salaried position providing day-to-day leadership to the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the role involves selecting, coaching, and developing teammates and supporting Monro’s vision to be a leading provider of trusted automotive service and tires by promoting products and services to guests.

Requirements

• High school diploma or equivalent.
• Demonstrated leadership experience in a retail or sales environment.
• Proven ability to manage, drive, and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve goals and objectives.
• Ability to problem-solve and manage inventory, merchandising, and customer service.
• Communication skills to communicate effectively with teammates and guests.
• Complete required Monro training within the provided guidelines and timing.
• Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

• Develop sales and technical teammates to deliver a consistent 5-star guest experience.
• Help develop and implement sales plans and ensure sales goals are achieved through knowledge of products, services, and the automotive industry.
• Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
• Train and develop teammates in shop operations and guest services to maintain a productive sales environment.
• Direct and oversee technicians and assist with services and repairs as needed.
• Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
• Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, and utilities.
• Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Maintain the store in excellent, clean, guest-ready condition and in accordance with Monro standards.
• Schedule guest appointments and assign teammates according to skill level to complete vehicle services and repairs efficiently and on time.
• Achieve sales goals by informing guests about and recommending tire and service products and promotions.
• Address guest needs involving sales, service, complaints, and adjustments.
• Build guest relationships to improve satisfaction, loyalty, and retention.
• Help teammates communicate repair and service needs to guests.
• Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
• Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
• Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
• Perform other duties as assigned and required.

Benefits

• Performance-based incentives.
• Paid vacation and holidays for full-time teammates.
• Reimbursement for ASE certifications.
• 401(k) eligibility immediately upon hire.
• Direct deposit.
• Employee discounts.
• Healthcare, vision, and dental coverage for full-time teammates.
• Employee Access Perks.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED