Automotive Store Manager - Store 173

Monro Inc.•Bethlehem, PA

12d

About The Position

The Store Manager is a salaried position that provides daily leadership to all store roles, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing teammates. The role supports Monro’s vision by promoting products and services and delivering quality automotive service and tires to guests. The Store Manager develops sales and technical teammates, drives sales and financial results, manages store operations and expenses, oversees staffing and inventory, and ensures a safe, clean, guest-ready store. The role also supports vehicle service and repair work, addresses guest needs and concerns, and maintains technical proficiency through required training.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all required Monro training within the provided guidelines and timelines.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent 5-star guest experience.
Help develop and implement sales plans, maintain knowledge of services, products, and the automotive industry, and achieve sales goals.
Introduce and recommend tire and service products and promotions to guests to increase sales, satisfaction, loyalty, and retention.
Train and develop teammates on shop operations and guest services, and support a productive sales environment.
Direct and oversee technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition and in accordance with Monro cleanliness and guest-readiness standards.
Schedule guest appointments and assign teammates based on skill level to complete vehicle services and repairs efficiently and on time.
Address guest needs involving sales, service, complaints, and adjustments; build relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in explaining repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.