Automotive Store Manager

Big Brand Tire & Service • Avondale, AZ

8d • $24 - $35

About The Position

The Automotive Store Manager leads the store team and operations to deliver strong results and an exceptional customer experience. The manager recruits, hires, schedules, coaches, and performance-manages employees; sets goals and drives KPIs; models excellent service; supports estimates, approvals, and customer concerns; and executes sales practices. The role owns store financial and operational performance, including payroll, inventory, shrink, budgets, cash and POS controls, reporting, and audits. It also ensures OSHA/EHS compliance, cleanliness, and coordination of equipment and vendors.

Success is measured by sales growth and gross profit, labor and parts margins, average repair orders, alignment and warranty attachment, technician productivity and efficiency, inventory accuracy, safety and audit results, and team engagement, retention, and readiness for advancement. The position requires open availability, including weekends, and may involve periodically lifting up to 70 pounds.

Requirements

• At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and P&L ownership.
• Proven sales leadership, including meeting targets, building a pipeline, and improving average repair orders and close rates.
• Experience hiring, coaching, setting standards, and retaining employees.
• Confidence with KPIs, scheduling, inventory, and cash controls.
• Customer-first communication skills, including explaining recommendations clearly and following through.
• Valid driver's license.
• Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
• Open availability, including weekends.

Nice To Haves

• ASE certifications.
• Multi-brand experience.
• Experience achieving turnaround results.
• Spanish/English bilingual ability.

Responsibilities

• Recruit, hire, schedule, coach, and performance-manage the store team.
• Set the daily game plan, drive key performance indicators, recognize wins, and make timely course corrections.
• Model five-star service and assist with estimates, approvals, and challenging customer situations.
• Drive sales by executing playbooks, pricing confidently, making clear recommendations, and ensuring follow-through.
• Manage the store's P&L, payroll discipline, inventory accuracy, shrink control, and budget adherence.
• Ensure OSHA/EHS compliance and store cleanliness, and coordinate equipment and vendors.
• Oversee cash and POS controls, reporting, audits, and adherence to company policies.
• Own performance measures covering sales, profitability, labor and parts margins, repair orders, technician productivity, inventory, safety, and team engagement.

Benefits

• Competitive hourly rate plus commission and overtime opportunities.
• Paid vacation and holidays.
• Medical, dental, vision, life, and supplemental insurance.
• 401(k) with company match.
• Employee discounts.
• Referral bonuses.
• ASE reimbursement.
• Career growth opportunities, including progression into Store Manager or Multi-Unit Leader roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed