Automotive Store Manager

Big Brand Tire & Service • Phoenix, AZ

8d • $24 - $35

About The Position

The Automotive Store Manager leads the store team and operations to deliver strong sales, financial performance, and an exceptional customer experience. The role involves recruiting, hiring, scheduling, coaching, and performance-managing employees; setting operational plans and driving KPIs; supporting customer estimates and approvals; executing sales practices; managing the store’s P&L, payroll, and inventory; and maintaining safety, cleanliness, equipment, cash-control, reporting, audit, and policy standards. The manager is expected to lead during busy guest-facing hours, including weekends, and may periodically assist with shop flow and lifting up to 70 pounds.

Big Brand Tire & Service describes itself as a tire and auto repair company with more than 50 years of history, hundreds of locations, and a growing footprint. It emphasizes customer service, employee growth, and an inclusive workplace.

Requirements

• At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and P&L ownership.
• Proven sales leadership, including meeting targets, building a pipeline, and improving average repair orders and close rates.
• Demonstrated people leadership, including hiring, coaching, maintaining standards, and retaining talent.
• Confidence with KPIs, scheduling, inventory, and cash controls.
• Customer-first communication skills, including explaining recommendations clearly and following through.
• Valid driver’s license.
• Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
• Open availability, including weekends.

Nice To Haves

• ASE certifications.
• Multi-brand experience.
• Experience delivering turnaround results.
• Spanish/English bilingual ability.

Responsibilities

• Recruit, hire, schedule, coach, and performance-manage the store team.
• Set the daily game plan, drive KPIs, celebrate successes, and correct course as needed.
• Model excellent customer service and assist with estimates, approvals, and difficult customer situations.
• Drive sales by executing playbooks, pricing confidently, making clear recommendations, and ensuring follow-through.
• Manage the P&L, payroll discipline, inventory accuracy, shrink control, and budget adherence.
• Maintain OSHA/EHS compliance and cleanliness, and coordinate equipment and vendors.
• Oversee cash and POS controls, reporting, audits, and adherence to policies.
• Own performance measures including comparable sales growth, gross profit, margins, average repair orders, alignment and warranty attachment, technician productivity and efficiency, inventory accuracy, safety, audit scores, team engagement, retention, and bench readiness.
• Be available to lead the store during busy customer-facing hours, including weekends.
• Periodically assist with shop flow and lifting tasks up to 70 pounds.

Benefits

• Competitive hourly rate plus commission and overtime opportunities.
• Paid vacation and holidays.
• Medical, dental, vision, life, and supplemental insurance.
• 401(k) with company match.
• Employee discounts.
• Referral bonuses.
• ASE reimbursement.
• Career growth opportunities, including progression to Store Manager or Multi-Unit Leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed