Automotive Store Manager - Store 982

Monro • Portland, ME

2d

About The Position

The Store Manager is a salaried role that provides daily leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads store operations and teammates, including selecting, coaching, and developing the team. The position supports Monro’s vision to be America’s leading auto and service tire service centers by promoting products and services and providing guests with quality automotive service and tires.

Requirements

• High school diploma or equivalent.
• Demonstrated leadership experience in a retail or sales environment.
• Proven ability to manage, drive, and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve goals and objectives.
• Ability to problem-solve and manage inventory, merchandising, and customer service.
• Communication skills to communicate effectively with teammates and guests.
• Complete all required Monro training within the provided guidelines and timing.
• Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

• Develop sales and technical teammates to provide a consistent five-star guest experience.
• Help develop and implement sales plans, maintain knowledge of services, products, and the automotive industry, and support achievement of sales goals.
• Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
• Train and develop teammates in shop operations and guest services to maintain a productive sales environment.
• Direct and oversee technicians and assist with services and repairs as needed.
• Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
• Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable expenses.
• Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Maintain the store in excellent condition, meeting Monro cleanliness standards and remaining guest-ready.
• Schedule guest appointments and assign teammates according to skill level to complete vehicle services and repairs efficiently and promptly.
• Inform guests about and recommend tire and service products and sales promotions to achieve sales goals.
• Address guest needs related to sales, service, complaints, and adjustments.
• Build guest relationships to maximize satisfaction, loyalty, and retention.
• Help teammates communicate repair and service needs to guests.
• Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards.
• Consistently follow required safety standards in training, policies, and procedures.
• Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
• Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
• Perform other duties as assigned and required.

Benefits

• Performance-based incentives.
• Paid vacation and holidays for full-time teammates.
• Reimbursement for ASE certifications.
• 401(k) eligibility immediately upon hire.
• Direct deposit.
• Employee discounts.
• Healthcare, vision, and dental coverage for full-time teammates.
• Employee Access Perks.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED