Automotive Service Writer
About The Position
Dallas Honda is seeking a customer-focused Service Advisor to help deliver an exceptional service experience and build lasting customer relationships. The role initiates automotive services and repairs by assessing vehicle performance concerns and service requests, checking warranty and service contract coverage, preparing estimates and repair orders, and maintaining customer records. The Service Advisor acts as the liaison between customers and technicians, ensuring customer needs and recommended repairs are clearly understood. The position also involves explaining additional service needs, administering qualifying manufacturer warranties, and keeping customers informed about service specials, timelines, and expenses. The dealership offers opportunities for career growth and advancement and a benefits package that includes competitive pay, insurance coverage, paid time off, retirement savings, employee discounts, and wellness programs.
Requirements
- At least 1 year of previous Service Advisor experience.
- At least 1 year of mechanical understanding of an automobile.
- Team-oriented and focused on providing exemplary customer service.
- Valid driver's license in the state of residence and an acceptable driving record.
- High school graduate or equivalent.
- Must be 18 years or older.
Nice To Haves
- At least 1 year of experience as an automotive technician.
Responsibilities
- Assess vehicle performance problems and service requests; verify warranty and service contract coverage.
- Develop repair and service estimates, including materials, supplies, labor, customer payments, and deductibles.
- Write repair orders, obtain approval signatures, and enter repair orders into the service database system.
- Act as the liaison between customers and technicians so customer needs and recommended services are understood.
- Communicate additional repair and service needs to customers based on vehicle inspections.
- Administer manufacturer warranties for qualifying vehicle repairs.
- Keep customers informed about service specials, completion times, and service expenses.
- Maintain customer records.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
