Automotive Service Warranty Administrator

Southern 441 Toyota•Royal Palm Beach, FL

3d•Onsite

About The Position

Southern 441 Toyota, a fast-growing, customer-focused dealership, is seeking a detail-oriented and results-driven Warranty Administrator to join our Service Department. This is a critical revenue-protection and recovery role responsible for maximizing warranty reimbursement, ensuring accurate and timely claim submissions, and minimizing financial losses for the dealership. You will play a key role in protecting service department profitability while maintaining full compliance with Toyota warranty policies and procedures. This position is not purely clerical. Success is defined by your ability to recover maximum revenue through efficient processing, thorough documentation, and proactive follow-up on all warranty-related matters. At Southern 441 Toyota, we believe in developing our people. If you’re a highly organized, analytical professional who thrives on accuracy, problem-solving, and contributing directly to the dealership’s financial success, this is an excellent opportunity for growth and career advancement. Remote work will not be considered. Must currently live within driving distance of location.

Requirements

3+ years of warranty administration experience in a high-volume automotive dealership (Toyota experience strongly preferred)
Strong understanding of warranty policies, claim procedures, and labor rate guidelines
Excellent attention to detail and organizational skills
Proficient in dealership management systems (DMS) and warranty portals
Results-driven mindset with a focus on revenue recovery and accuracy
Ability to work independently with high urgency and accountability
Strong communication and problem-solving skills
Valid driver’s license and clean driving record

Responsibilities

Process and submit warranty claims accurately and efficiently to maximize reimbursement
Review repair orders for proper warranty documentation, coding, and labor times
Follow up on claim denials, appeals, and payment issues to recover revenue
Ensure full compliance with Toyota warranty policies, procedures, and guidelines
Work closely with technicians, Service Advisors, and the Shop Foreman to obtain required documentation and technical support
Track warranty receivables, aging claims, and outstanding payments
Maintain detailed records and submit regular performance reports on warranty recovery
Identify trends in claim denials and work with the service team to reduce future issues
Assist with warranty audits and maintain audit-ready records at all times
Track and document all activity and results for performance reporting and compensation eligibility