Automotive Service Manager
About The Position
Jaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead our luxury/highline service department in Haverhill, MA. This is a hands-on leadership role focused on building, coaching, and optimizing a high-performing service department. The position offers a unique opportunity to join the oldest Volvo dealership in New England, known for its strong commitment to customer experience, operational excellence, and long-term customer relationships. The ideal candidate is passionate about developing people, driving performance, and delivering exceptional customer satisfaction.
Requirements
- Proven experience as an Automotive Service Manager or similar leadership role in a dealership environment
- Strong leadership skills with a track record of developing high-performing teams
- Deep understanding of automotive repair, diagnostics, and service operations
- Excellent communication and customer service skills, especially in highline environments
- Ability to manage multiple priorities in a fast-paced, performance-driven setting
- Valid driver’s license and ability to meet company driving requirements
Nice To Haves
- Experience with dealership management systems (DMS) such as Reynolds & Reynolds and Xtime
Responsibilities
- Oversee all service department operations to ensure efficient workflow and customer satisfaction
- Manage and mentor service advisors, technicians, and support staff
- Maintain and improve service processes to increase productivity and profitability
- Develop and maintain strong customer relationships to drive retention and repeat business
- Ensure compliance with company policies, safety standards, and manufacturer guidelines
- Collaborate with parts and sales departments to optimize overall dealership performance
- Prepare and manage service department budgets, forecasts, and reports
Benefits
- Competitive salary range: $150,000–$200,000 per year, paid weekly
- Health, dental, and vision insurance plans
- Paid time off and holidays
- 401(k) retirement savings plan with company match
- Opportunities for career growth and professional development
- Employee discounts on vehicle purchases and services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
