Automotive Service Manager
About The Position
The Service Manager leads and manages all aspects of the shop, upholds company values and standards, and helps the shop meet its sales goals by selling repairs and services to clients. The role manages employees, shop workflow, costs, customer service, safety, and administrative operations. It reports to the District Manager and is based at Krages Auto Center, a Great Water, in West Chicago, Illinois. The stated schedule is Monday through Friday, 7:30 a.m. to 5:30 p.m. CST, with flexible hours or days that may include evenings and weekends when shops are open, and additional time as business needs require. The Service Manager maintains staffing and performance practices in partnership with district and regional leadership; coordinates hiring, onboarding, training, coaching, reviews, and employee accountability; and manages workflow and technician workloads using company systems and best practices. The role also handles inventory, warranty and vendor credits, cash reconciliation and deposits, vendor invoices, repair sales, cost control, customer complaints and follow-up, equipment recommendations, and shop safety. The manager fills in for the Service Advisor when needed and performs other tasks necessary to keep the shop operating smoothly.
Requirements
- High school diploma or GED.
- At least 2 years of automotive shop management experience.
- At least 1 year of experience in a sales role or demonstrated ability to sell.
- Ability to complete work tasks promptly in an environment with constant distractions and interruptions.
- Working knowledge of using a Windows computer.
- Fluent English communication skills, both verbal and written.
- Ability to count and perform basic math using a calculator.
- Self-aware, servant-leader approach and proven experience managing employees, including interviewing, hiring, training, counseling, and termination.
- Experience with performance management, including coaching, setting expectations, writing and delivering performance reviews, managing disciplinary actions, conducting investigations, and holding employees accountable.
- Ability to motivate others, diagnose problems proactively, provide effective solutions, and address problems involving several concrete variables in standardized situations.
- Sales experience and ability to train others in sales techniques and strategies.
- Ability to read, interpret, and communicate business and financial documents.
- Ability to interpret and calculate figures such as financial reports, discounts, interest, and percentages, and apply basic math concepts.
- Demonstrated experience managing a P&L and familiarity with key line-item management.
- Current valid driver's license and satisfactory Motor Vehicle Report (MVR).
- Ability to get into and out of vehicles without assistance and drive a motor vehicle with passengers when needed for shuttle service.
- Ability to lift and carry up to 50 pounds without assistance; work with hands overhead; stand for long periods; and frequently reach, bend, twist, pull, and push.
- Ability to answer phones, greet customers, and view and operate a computer, keyboard, mouse, and related equipment.
Responsibilities
- Lead shop employees and help them meet company objectives and sales targets.
- Enforce and maintain company values, policies, and systems.
- Approve timecards, maintain work schedules, and administer employment practices in partnership with the District and Regional Manager.
- Coach, counsel, and mentor employees; complete performance reviews on time.
- Manage shop workflow and technician workloads while maintaining quality and efficiency, using company systems and best practices.
- Hire, onboard, and train new shop staff or arrange appropriate training.
- Interview candidates and make hiring recommendations.
- Work with the Director of Human Resources and District/Regional Manager on employee termination recommendations.
- Manage inventory, warranty administration, and vendor credits.
- Perform daily cash reconciliation and deposits.
- Route and approve vendor invoices for payment.
- Sell repairs and services to clients using company guidelines and best practices.
- Control shop costs and identify ways to reduce costs while maintaining customer service and quality standards.
- Handle customer complaints, negative online feedback, and other customer service issues; prevent issues by monitoring staff commitments, process customer rebates and follow-up, and coach staff on customer service.
- Recommend shop equipment purchases.
- Maintain shop safety through audits, staff training, injury investigations, and employee coaching.
- Perform Service Advisor duties when a Service Advisor is absent.
- Fill in on tasks as needed to maintain shop operations, including shuttle driving, selling tickets, checking out customers, cleaning, or picking up parts.
- Perform other duties assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
