Automotive Service Manager

D.W. Campbell • Kennesaw, GA

5d

About The Position

We are seeking a motivated and experienced professional to lead the service department and deliver an exceptional customer experience. The Automotive Service Manager oversees daily operations, supports a high-performing team, and helps ensure vehicle service is efficient, accurate, and timely. The ideal candidate is organized, customer-focused, and committed to strong quality and productivity standards.

Requirements

• Previous experience in automotive service leadership or a related management role.
• Strong knowledge of service department operations, processes, and customer service best practices.
• Excellent communication, problem-solving, and organizational skills.
• Ability to lead, motivate, and develop a team in a fast-paced environment.
• Experience managing schedules, performance goals, and operational priorities.
• Comfort working with service systems, repair documentation, and reporting tools.
• Professional, customer-oriented approach with strong attention to detail.

Nice To Haves

• Experience in an automotive dealership or independent repair facility.
• Knowledge of warranty processes, service sales, and fixed operations.
• Familiarity with service management software and CRM systems.
• Prior success improving customer satisfaction and departmental efficiency.

Responsibilities

• Lead and manage day-to-day service department operations.
• Supervise, coach, and support service advisors, technicians, and support staff.
• Ensure a positive customer experience from vehicle drop-off through completion.
• Monitor workflow, scheduling, productivity, and service department performance.
• Review repair orders for accuracy, completeness, and profitability.
• Handle customer concerns professionally and work toward effective resolutions.
• Track department metrics and implement strategies to improve results.
• Partner with other departments to support overall business goals.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Support training, development, and performance improvement efforts across the team.

Benefits

• Supportive work environment with room for growth and development.
• Competitive compensation package, based on experience and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed