Automotive Service Manager

Transwest Inc•Sterling, CO

8d•$90,000 - $120,000

About The Position

The Service Manager supervises all aspects of the Service Department and is accountable for achieving and maintaining dealership goals for customer satisfaction, revenue, gross profit, and department profit in accordance with the dealership’s marketing and business plan. The role requires effective stewardship of company resources, cross-selling between departments, a process-focused approach, and professional conduct. The position manages shop personnel and operations, customer relationships, service growth, budgets, and department performance. Compensation is $90,000–$120,000, with bonus eligibility.

Requirements

High school diploma or equivalent.
Valid driver’s license and a motor vehicle record in good standing.
At least 4 years of experience as a Service Manager.
Knowledge of Karmak or CDK Dealer Business Systems and strong computer skills.
Leadership ability to motivate staff to succeed.
Excellent verbal and written communication skills.
Detail oriented.
Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical, and drug screening.
Ability to occasionally lift, push, or pull up to 45 lbs.
Ability to sit, stand, balance, bend, or stoop frequently for prolonged periods.
Manual dexterity, fine manipulation, and ability to reach with hands and arms.
Manual dexterity and eye-hand coordination for data input.
Ability to climb in and out of vehicles.
Normal range of hearing and vision.

Nice To Haves

Dealership experience preferred.

Responsibilities

Develop, communicate, monitor, and enforce service department processes to support best practices and an excellent customer experience.
Maintain customer relationships, build a market for service work, and resolve customer complaints related to service and repairs.
Supervise and control technician workloads; schedule service work by priority and maintain an orderly workflow.
Advise customers about necessary repairs, provide cost estimates, and recommend preventative maintenance.
Maintain service tools, equipment, and vehicles; keep the shop clean and ensure a safe working environment for technicians.
Report accidents to Human Resources immediately.
Ensure warranty claims are processed and forwarded to suppliers within the allotted time frame.
Review employee time-clock reports and submit them to Payroll in a timely manner.
Review repair estimates and actual repair times for quality assurance, and complete labor pricing.
Manage shop staff, including administration, foremen, service advisors, service writers, and technicians.
Provide initial and ongoing training and support to department personnel; attend or complete assigned industry product and process training.
Prepare an annual shop marketing plan and budget, monitor performance against plan, and determine reasons for variances.
Call on fleet accounts as directed by the Service Director.
Monitor current and projected market conditions and develop and implement strategies and programs to meet dealership shop objectives.
Engage customers and support new and organic growth in assigned Areas of Responsibility, including completing the directed number of preapproved interactions or personal business visits before the 20th day of each month.
Develop an annual budget with strategies and programs to meet departmental objectives and P&L requirements.
Maintain a professional appearance and attitude.
Perform other duties as assigned by the Director.
Meet defined duties and responsibilities; the company may adjust monthly earned incentives for failure to do so.