Automotive Service Manager | Weekends Off | Gretna

Christian Brothers Automotive•Omaha, NE

2d•$120,000 - $150,000•Onsite

About The Position

As a Service Manager with Christian Brothers Automotive, you are the person who leads the team that our guests look to when they need help with their vehicle and invest in their vehicle. For these reasons, you play a key role in building relationships with our guests. Our Service Managers are responsible for all that happens in our shop and how our guests are guided through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility. The Service Manager is accountable for and has authority over all aspects of the daily operation of the business. Responsibilities include, but are not limited to, guest experience, sales activities, workflow, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Director of Operations and Owner. All office and shop personnel report directly to the Service Manager.

Requirements

Understand service to others, both professionally and personally
Possess a grow or die mentality related to all aspects of shop operations and guest care
5 years work experience in Automotive Guest Service & Service Sales
Supervisory or Management experience in the Automotive Industry
Proficiency in Windows based computer software and automotive store applications
ASE Service Consultant certification or equivalent experience
Current driver’s licenses
Driving record acceptable to our current insurance carrier
Ability to pass a drug screening

Nice To Haves

Experience in TekMetric software application preferred, but not required
Graduation from an industry recognized service training program preferred but not required

Responsibilities

Serve office and shop personnel with humility, urgency and excellence
Serve our guests and community in a similar manner
Lead all daily operations
Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
Take necessary corrective and/or disciplinary action for employee non-compliance
Ensure quality of work, attitude, and performance meets or exceeds guest satisfaction goals
Develop estimates and work orders
Direct Service Writers' development of our guest estimates and work orders and assign work orders to the technicians
Ensure selection of quality parts
Ensure target margins are achieved
Open and close stores on a daily basis
Perform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or Operators
Ensure all equipment is fully operational and in good working order.
Ensure technicians have the resources needed to do their job
Serve as the primary communications interface to the guests, before, during, and after service
Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
Act in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
Other duties may be assigned