Automotive Service Manager

Rairdon Auto Group•Kirkland, WA

11d•$124,000 - $240,000•Onsite

About The Position

Rairdon Auto Group is seeking a Service Manager for their high-volume dealership in Kirkland, WA. This role involves leading the day-to-day sales operations of a busy service drive, ensuring customer and advisor support, efficient workflows, and consistent achievement of performance goals. The ideal candidate will be a hands-on leader who can motivate a team, deliver exceptional customer satisfaction, and drive service sales results in a fast-paced, customer-focused environment.

Requirements

Proven experience in a service leadership role (e.g., Service Advisor Lead, Lane Manager, Assistant Service Manager).
Ability to lead a high-performing team in a high-volume environment.
Customer-first mindset — calm, confident, and solutions-driven.
Strong communication skills and ability to hold staff accountable.
Knowledge of service KPIs: ELR, ARO, CSI, upsell, productivity, and retention.
Ability to multitask and manage peak drive times without losing composure.

Nice To Haves

Strong CDJR service department experience.

Responsibilities

Oversee daily operations and workflow, focusing on additional service requests, RO flow, and customer throughput.
Coach, support, and motivate Service Advisors for peak performance.
Monitor and improve CSI scores, customer retention, and advisor productivity.
Resolve customer concerns quickly and professionally.
Ensure processes are followed, including MPI, upsell, warranty compliance, and approvals.
Maintain strong communication between advisors, technicians, dispatch, parts, and management.
Lead by example in customer engagement, professionalism, and teamwork.