Automotive Service Manager

Bridgestone Americas • Vancouver, WA

8d • $25 - $40

About The Position

Bridgestone Retail Operations is hiring an Automotive Service Manager to manage customer relationships and serve as a liaison between technicians and customers. The manager selects, coaches, leads, trains, and supervises vehicle technicians and assists with purchasing parts, materials, and equipment. The role includes responsibility for customer satisfaction and retention, store operations, team effectiveness, and sales. The posted pay range is $25.30–$39.53, and the position offers a $2,000 sign-on bonus.

The company describes its work as part of its mission to “Serve Society with Superior Quality.” It promotes an inclusive workplace and offers training, performance incentives, paid vacation and holidays, healthcare coverage, and a 401(k) plan. The position is in a retail automotive service environment.

Requirements

• High school diploma or equivalent.
• Four years of automotive service technical experience.
• One year of service manager or service writer experience.
• Problem-solving skills, including handling customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current with automotive repair issues.
• Valid automotive driver’s license at all times to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for automotive service staff according to individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective automotive service team.
• Work to ensure high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Serve as the primary contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
• Manage paperwork, customer interactions, financial transactions, and compliance with company policies and standards to support efficient store operations.
• Drive sales through customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.

Benefits

• Medical, dental, and vision coverage starting day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program available.
• Professional development resources, training, and regular mentorship.
• Performance incentives.
• $2,000 sign-on bonus.
• Community involvement and corporate social responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED