Automotive Service Manager

Kansas City Hyundai • Merriam, KS

19d • Onsite

About The Position

Kansas City Hyundai is seeking an experienced Automotive Service Manager to lead its high-volume Hyundai dealership service department in Merriam, Kansas. The manager will develop and motivate service advisors, technicians, and support staff; build an accountable, positive workplace culture; and drive department revenue, profitability, customer satisfaction, efficiency, and productivity. The role includes monitoring performance and financial results, improving workflow and repair order turnaround, and recruiting, training, coaching, and retaining employees.

The position works closely with dealership leadership to meet company objectives and identify future leaders. Kansas City Hyundai is part of a 14-store automotive group that promotes from within and offers career advancement opportunities, including a potential path toward General Manager roles and dealership ownership. The company describes the work environment as supportive, fast-paced, and team-oriented.

Requirements

• At least 5 years of automotive service management experience is preferred.
• A proven track record of managing a high-volume automotive service department.
• Demonstrated success improving service revenue, profitability, CSI, and employee performance.
• Strong understanding of fixed operations, warranty administration, technician efficiency, and dealership financial statements.
• Experience recruiting, developing, and retaining high-performing teams.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to thrive in a fast-paced environment while maintaining exceptional customer service standards.
• Strong work ethic, positive attitude, and results-driven mindset.

Nice To Haves

• Previous Hyundai or Kia dealership experience is strongly preferred.

Responsibilities

• Lead, motivate, and develop service advisors, technicians, and support personnel.
• Build a positive, competitive, and accountable workplace culture.
• Drive service department revenue, profitability, technician productivity, and overall efficiency.
• Set clear performance expectations and hold employees accountable for results.
• Improve customer retention through exceptional service, communication, and follow-through.
• Ensure customers feel welcomed, respected, and informed throughout the service process.
• Maintain a strong focus on Hyundai Customer Satisfaction Index (CSI) performance.
• Monitor daily, weekly, and monthly departmental performance and financial results.
• Improve workflow, shop efficiency, repair order turnaround times, and technician productivity.
• Recruit, train, coach, and retain high-performing service professionals.
• Identify and develop future leaders within the department.
• Work with dealership leadership to achieve and exceed company objectives.
• Create a culture where employees take pride in their performance and strive to break records.

Benefits

• Competitive, performance-based compensation package.
• Weekly pay.
• Three weeks of paid vacation after one year of employment.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Career advancement opportunities within a growing 14-store automotive group.
• Potential career path toward General Manager roles and dealership ownership opportunities.
• Supportive leadership committed to employee development.
• Positive, fast-paced, team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed