Automotive Service Manager
About The Position
This position combines in-depth automotive repair knowledge with people skills. The Automotive Service Manager will manage customer relationships and frequently serve as a liaison between technicians and customers. This role will also select, coach, lead, train, and supervise vehicle technicians while assisting with the purchase of parts, materials, and equipment. Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
Requirements
- High School Diploma or equivalent
- 4 years of auto service technical experience
- 1 year of service manager or service writer experience
- Problem solving – customer complaints
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others
- Teammate and customer/communication skills
- Ability to recruit and select technicians and general service teammates successfully according to store requirements
- Willingness to continue education and remain current in automotive repair issues
- Must have completed all the current and required BSRO store education courses & modules required for this position.
- Must have valid automotive driver’s license at all times in order to test drive customer’s vehicles
Nice To Haves
- 2-year degree or equivalent
Responsibilities
- Assign and schedule work duties to auto service staff according to individual skill level
- Serving all automotive service needs of customers
- Oversee the hiring and training of an effective auto service team
- Ensuring high teammate retention
- Maintain compliance with quality standards
- Developing customer satisfaction and retention
- Other duties as assigned
Benefits
- Competitive pay
- Formal training
- Performance incentives
- Paid vacation and holidays
- Competitive healthcare packages for full-time and part-time employees
- 401k plan
- Supportive and engaging onboarding experience
- Opportunity to develop and grow, through training and regular mentorship
- Corporate Social Responsibility activities
- A truly global, dynamic and challenging work environment
- Agility and work/life effectiveness and your long-term well-being
- An effective and inclusive team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
