Automotive Service Manager

Express Oil Change & Tire Engineers•Barbourville, KY

About The Position

The Automotive Service Manager reports to the Store Manager and is responsible for setting high standards of excellence and supporting operations in the store’s service department. The role creates a motivated team environment and works closely with the Service Team to improve performance through an active, hands-on presence, coaching and developing team members, and executing store processes and procedures.

Requirements

At least 2 years of experience in a Service Manager role.
Outstanding leadership and store management skills.
Ability to work in a fast-paced work environment.
Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
Excellent verbal and written communication skills.
Ability to develop professional relationships with customers and team members.
Proven track record of exceeding business objectives.
Ability to work efficiently both individually and as part of a team.
Solid knowledge of basic OSHA laws and MSDS compliance.
Ability to meet the physical requirements listed for the role.

Responsibilities

Support the store recruiting process by assisting the Store Manager with final employment decisions.
Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on assignments.
Coach service department teammates on operational issues, including use of ISI systems and service standards.
Work directly with customers on sales, service, customer opportunities, and adjustments.
Evaluate the performance and productivity of service department personnel.
Manage parts inventory and outside purchases in compliance with the parts and Tire Purchase Program; update and restock in-house parts as needed.
Ensure store safety, including the use and maintenance of safety equipment.
Ensure equipment and hardware are properly laid out and positioned in the service department.
Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
Coach personnel on enforcing the wheel torqueing process.
Ensure proper inspections are conducted.