Automotive Service Manager

Hudson Automotive Group•Nashville, TN

35d•Onsite

About The Position

Beaman Toyota, part of Hudson Automotive Group, is seeking an experienced, talented, and results-driven Automotive Service Manager to help lead their award-winning, high-volume service operation. This role requires a proven leader who understands that a successful service department starts with great people. The ideal candidate can develop Service Advisors, support technicians, improve processes, drive profitability, and create a culture of accountability and exceptional customer service. This position is not just about managing a department, but about developing people, driving results, and elevating an already successful operation.

Requirements

Previous Automotive Service Management Experience
Proven track record of leading and developing successful service teams
Demonstrated ability to achieve financial and operational goals
Experience coaching, training, and developing Service Advisors
Strong understanding of dealership fixed operations and service processes
Exceptional leadership and communication skills
Strong customer service and conflict-resolution abilities
Ability to analyze department performance and identify opportunities for improvement

Nice To Haves

Toyota dealership experience
Experience managing a large, high-volume service operation
Strong knowledge of dealership management systems and service performance reporting
Proven history of improving customer satisfaction, employee performance, productivity, and departmental profitability

Responsibilities

Lead, coach, develop, and retain a high-performing team of Service Advisors.
Establish clear performance expectations and accountability throughout the department.
Monitor Service Advisor performance, technician productivity, customer satisfaction, and departmental profitability.
Drive repair order performance while maintaining a customer-first approach.
Identify opportunities to improve workflow, efficiency, and overall service processes.
Partner with technicians, Shop Foremen, and Service Advisors to maximize shop productivity.
Recruit, train, mentor, and develop service department employees.
Review departmental performance and implement strategies to achieve operational and financial goals.
Maintain high customer satisfaction standards and assist with escalated customer concerns.
Create a culture focused on teamwork, communication, accountability, and continuous improvement.
Collaborate with Parts, Sales, and other dealership departments to deliver an exceptional customer experience.
Ensure Toyota and dealership policies, processes, and standards are consistently followed.