Automotive Service Manager

Express Oil Change & Tire Engineers•Morristown, TN

21d

About The Position

The Automotive Service Manager reports to the Store Manager and is responsible for maintaining high standards and supporting operations in the store’s service department. The role involves creating a motivated team environment, working hands-on with the Service Team, coaching and developing team members, and executing store processes and procedures. The manager also oversees service personnel, customer interactions, inventory, equipment, inspections, and safety practices.

Requirements

Minimum of 2 years’ experience in a Service Manager role.
Outstanding leadership and store management skills.
Ability to work in a fast-paced work environment.
Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
Excellent verbal and written communication skills.
Ability to develop professional relationships with customers and team members.
Proven track record of exceeding business objectives.
Ability to work efficiently both individually and as part of a team.
Solid knowledge of basic OSHA laws and MSDS compliance.
Ability to meet the listed physical requirements: prolonged standing, stooping, and bending; exerting 50–100 pounds occasionally, 10–25 pounds frequently, and greater than 10 pounds constantly to move objects; and working at a production-rate pace involving constant pushing and/or pulling of materials.

Responsibilities

Assist the Store Manager with final employment decisions during the store recruiting process.
Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
Coach service department teammates on operational issues, ISI systems, and service standards.
Work directly with customers on sales, service, customer opportunities, and adjustments.
Evaluate the performance and productivity of service department personnel.
Manage parts inventory and outside purchases in accordance with the parts and Tire Purchase Program, and update and restock in-house parts as needed.
Ensure store safety, including the use and maintenance of safety equipment.
Ensure proper equipment and hardware layout and positioning in the service department.
Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
Coach personnel on enforcing the wheel torqueing process.
Ensure proper inspections are conducted.