Automotive Service Manager | Up to $120k Annually & Weekends Off | Willis

Christian Brothers Automotive • Willis, TX

2d

About The Position

The Automotive Service Manager is the primary point of contact for guests throughout the vehicle repair process, building relationships, communicating vehicle status, and ensuring guest satisfaction. The manager is responsible for and has authority over the business’s daily operations, including sales, staff management, quality of work, guest satisfaction, revenue, profit margin, and other goals assigned by the Owner. Office and shop personnel report directly to the Service Manager.

This position is at a Christian Brothers Automotive location at 10771 W FM 1097, Willis, TX 77318. The location is independently owned and operated by a local licensed franchisee, which is the employer and is responsible for employment decisions.

Requirements

• At least 5 years of work experience in automotive customer service and service sales.
• Supervisory or management experience in the automotive industry.
• Proficiency with Windows-based computer software and automotive store applications.
• ASE Service Consultant certification or equivalent experience.
• Current driver’s license.
• Driving record acceptable to the company’s insurance carrier.
• Able to stand or walk for most of the workday.
• Occasionally lift and carry objects over 50 pounds.
• Able to drive manual-transmission vehicles.
• Able to maintain a brisk work pace in a high-volume environment.
• Able to use a keyboard and mouse and a standard handset phone several times daily.

Nice To Haves

• Experience with TekMetric software application.
• Graduation from an industry-recognized service training program.

Responsibilities

• Actively sell automotive services, prepare customer estimates, and drive revenue and profit targets.
• Manage office and shop personnel and daily operations.
• Follow and enforce company policies and procedures, and take corrective or disciplinary action for non-compliance.
• Ensure the quality of work, attitude, and performance meet or exceed guest-satisfaction goals.
• Develop estimates and work orders; guide Service Writers in preparing them and assign work orders to technicians.
• Ensure selection of quality parts and achievement of target margins.
• Open and close the store daily.
• Perform daily, weekly, and monthly reconciliations, audits, and report analyses, and report results to Franchise Owners and/or Operators.
• Ensure equipment is operational and technicians have the resources they need.
• Serve as the primary communications interface with guests before, during, and after service.
• Present appropriate vehicle repair solutions in a way guests can understand, and consistently sell services while maintaining honesty and integrity.
• Represent the organization professionally and uphold honesty and integrity.
• Perform other duties assigned at the Owner’s discretion.

Benefits

• Compensation package of $90,000 to $120,000 annually.
• Closed every weekend.
• Paid vacation and paid holidays.
• Healthcare benefits available.
• Matching retirement plans.
• Employee Point Store access to redeem training points for rewards and merchandise.
• Continuous training through the CBA Flywheel Learning System.
• Employer-paid financial wellness program and app, SmartDollar & EveryDollar.
• Employee appreciation events.
• Ongoing training and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed