Automotive Service Manager | Up to $120k Annually & Weekends Off | Willis
About The Position
The Automotive Service Manager leads the daily operations of a Christian Brothers Automotive location and is responsible for sales activities, staff management, work quality, guest satisfaction, revenue, profit margin, and other goals assigned by the Owner. All office and shop personnel report directly to the Service Manager. The Service Manager guides guests through the repair process, communicates vehicle status, presents repair solutions clearly, and helps ensure guests are satisfied before leaving. The position also oversees estimates and work orders, supports technicians with needed resources, maintains equipment, and ensures store policies and performance standards are followed.
Requirements
- Five years of work experience in automotive customer service and service sales.
- Supervisory or management experience in the automotive industry.
- Proficiency with Windows-based computer software and automotive store applications.
- ASE Service Consultant certification or equivalent experience.
- Current driver’s license.
- Driving record acceptable to the current insurance carrier.
Nice To Haves
- Experience with TekMetric software application.
- Graduation from an industry-recognized service training program.
Responsibilities
- Actively sell automotive services, prepare customer estimates, and drive store revenue and profit targets.
- Manage office and shop personnel and daily operations.
- Follow and enforce company policies and procedures, and take corrective or disciplinary action for employee non-compliance when necessary.
- Ensure work quality, attitude, and performance meet or exceed guest satisfaction goals.
- Develop estimates and work orders; direct Service Writers in developing them and assign work orders to technicians.
- Ensure selection of quality parts and achievement of target margins.
- Open and close the store daily.
- Complete daily, weekly, and monthly reconciliations, audits, and report analysis, and report results to Franchise Owners and/or Operators.
- Ensure equipment is operational and in good working order.
- Ensure technicians have the resources needed to do their jobs.
- Serve as the primary communications interface with guests before, during, and after service.
- Present suitable vehicle repair solutions in a way customers can understand.
- Sell services consistently and effectively while maintaining honesty and integrity.
- Represent the organization professionally and demonstrate honesty and integrity.
- Perform other duties assigned at the Owner’s discretion.
Benefits
- Compensation of $90,000 to $120,000 annually.
- Closed every weekend.
- Paid vacation and paid holidays.
- Healthcare benefits available.
- Matching retirement plans.
- Employee Point Store access to redeem training points for rewards and merchandise.
- Continuous training through the CBA Flywheel Learning System.
- Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
- Employee appreciation events.
- Ongoing training and career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
