About The Position

Christian Brothers Automotive Forney is seeking a Store Director to lead the location’s overall performance, including people, sales, operations, guest experience, profitability, and business growth. This highly visible leadership role calls for a self-starter who takes ownership, makes decisions, sets expectations, coaches a team, and delivers measurable results. The role focuses on growing the business while developing the team and providing guests with honest, professional service in keeping with the company’s people-first mission. The Store Director partners with ownership to identify opportunities, solve problems, and improve the business. The position is at the Christian Brothers Automotive location at 725 E US Hwy 80, Forney, TX 75126. The location is independently owned and operated by a local franchisee, who is the employer and makes employment decisions.

Requirements

  • Demonstrated leadership or management experience.
  • Proven success in sales, customer service, business development, or a related performance-driven environment.
  • Strong communication and interpersonal skills, with the ability to coach, motivate, and hold others accountable.
  • Ability to analyze performance information and turn it into action.
  • Strong work ethic, including willingness to identify and assist with tasks such as shop cleaning without being asked.
  • Maintain a positive attitude and show a genuine willingness to learn.
  • Engage effectively with the team and ask insightful questions when encountering unfamiliar operations.
  • A growth mindset, curiosity about automotive processes, and an immediate desire to be helpful.
  • Valid driver’s license and acceptable driving record.
  • Able to be on their feet for most of the workday, including standing and walking.
  • Able to occasionally lift and carry objects over 50 pounds.
  • Able to drive manual transmission vehicles.
  • Able to maintain a brisk work pace in a high-volume environment.
  • Able to communicate clearly with customers and team members by phone and computer.

Nice To Haves

  • Familiarity with Christian Brothers Automotive systems, processes, and culture is preferred but not required.

Responsibilities

  • Lead the day-to-day operation and overall performance of the store.
  • Develop and execute strategies to increase sales, car count, customer retention, average repair order, closing performance, and profitability.
  • Coach and develop the Service Advisor team in effective, ethical sales and guest communication.
  • Establish measurable goals and follow through on results.
  • Monitor key business performance indicators and take action when results are below expectations.
  • Recruit, onboard, train, coach, and develop team members; create an environment where high performers can grow and team members understand success expectations.
  • Maintain accountability to company policies, procedures, safety standards, and operational expectations.
  • Ensure repairs and recommendations are performed and communicated with honesty, integrity, and professionalism.
  • Protect and strengthen the guest experience and the company’s reputation in the local community.
  • Build guest relationships and develop repeat and referral business.
  • Support local marketing and community outreach initiatives to increase awareness and strengthen the location’s presence in Forney.
  • Partner with ownership to identify opportunities, solve problems, and continually improve the business.
  • Maintain appropriate documentation and follow established employment, safety, and operational policies.

Benefits

  • Competitive salary up to $120,000 annually, with performance-based earning opportunities.
  • Monday–Friday schedule; closed weekends.
  • Paid vacation and paid holidays.
  • Healthcare benefits available.
  • Matching retirement plans.
  • Ongoing training and career advancement potential.
  • Potential pathway toward future franchise leadership through FFLA.
  • Continuous training through the CBA Flywheel Learning System.
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