Automotive Service Manager

Tire Den Point S • Rock Springs, WY

8d • $55,000 - $75,000

About The Position

The Automotive Service Manager drives sales operations involving auto parts and repair services. The role includes strategic planning, team leadership, and customer relationship management to achieve sales targets and customer satisfaction. The manager oversees the automotive repair department, develops sales strategies, and works directly with customers to provide a seamless service experience.

Requirements

• High school diploma or equivalent.
• At least 3 years of prior experience in a service management role, ideally in the automotive or a related industry, including handling customer inquiries and resolving issues effectively.
• Extensive experience in or knowledge of the automotive industry, including basic automotive maintenance and repair procedures.
• Valid driver’s license and acceptable driving record.
• Excellent verbal and written communication skills for interacting with customers and relaying information between customers and technicians.
• Strong customer-service focus and ability to listen to customer needs, empathize with concerns, and support a positive service experience.
• Ability to manage multiple tasks and appointments efficiently while maintaining accurate records and schedules.
• Proficiency with computer systems, including POS software, appointment scheduling software, and basic office software such as Microsoft Office.
• Ability to upsell services and products based on vehicle condition and customer needs.

Nice To Haves

• Technical or vocational training courses in automotive repair, tire technology, or a related field.
• TIA certification; company support and assistance are available.

Responsibilities

• Oversee and provide leadership to service technicians.
• Train new technicians on proper procedures.
• Work with technicians to identify the parts and procedures required to repair customers’ vehicles.
• Communicate directly with customers to understand their needs, recommend repairs or services, and help them choose suitable solutions.
• Order and return parts and manage parts and supply inventory.
• Coordinate and manage workflow in the automotive repair service area.
• Assign tasks to technicians to ensure efficient and timely completion.
• Conduct quality-control inspections and address concerns about the quality of work.
• Handle complex customer inquiries and issues, and provide expertise and recommendations about services.
• Ensure technicians follow safety protocols and guidelines; conduct safety meetings and promote a safety-conscious workplace.
• Address complex technical issues and collaborate with other leads and management to troubleshoot challenging problems.
• Identify opportunities to improve service processes and efficiency, and implement new procedures or best practices as appropriate.
• Collaborate with management to provide input on service operations, performance evaluations, and team development.
• Execute plans and operations intended to increase team and departmental efficiency and profitability.

Benefits

• Vision insurance
• Wellness resources
• 401(k) matching
• Performance-based bonus
• Competitive salary and wages
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Stable working hours
• Training and career advancement opportunities
• Medical, dental, vision, LTD, STD, life insurance, and accidental benefits available after 60 days
• 401(k) savings plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED