Automotive Service Manager
About The Position
Beaman Toyota, part of Hudson Automotive Group, is seeking an experienced, results-driven Automotive Service Manager to help lead its established, high-volume Toyota service operation. The role focuses on developing employees, driving department performance and profitability, improving service processes, and delivering exceptional customer experiences. The manager will lead a team of Service Advisors and work with technicians, Shop Foremen, Parts, Sales, and other dealership departments. Top performers have earning potential of $175,000 or more annually. The position is based at Beaman Toyota in Nashville, Tennessee, with a shift described as “Open to Closing.”
Requirements
- Previous automotive service management experience.
- Proven track record of leading and developing successful service teams.
- Demonstrated ability to achieve financial and operational goals.
- Experience coaching, training, and developing Service Advisors.
- Strong understanding of dealership fixed operations and service processes.
- Exceptional leadership and communication skills.
- Strong customer service and conflict-resolution abilities.
- Ability to analyze department performance and identify opportunities for improvement.
Nice To Haves
- Toyota dealership experience.
- Experience managing a large, high-volume service operation.
- Strong knowledge of dealership management systems and service performance reporting.
- Proven history of improving customer satisfaction, employee performance, productivity, and departmental profitability.
Responsibilities
- Lead, coach, develop, and retain a high-performing team of Service Advisors.
- Set clear performance expectations and promote accountability throughout the department.
- Monitor Service Advisor performance, technician productivity, customer satisfaction, and departmental profitability.
- Drive repair order performance while maintaining a customer-first approach.
- Identify and implement improvements to workflow, efficiency, and service processes.
- Partner with technicians, Shop Foremen, and Service Advisors to maximize shop productivity.
- Recruit, train, mentor, and develop service department employees.
- Review departmental performance and implement strategies to achieve operational and financial goals.
- Maintain high customer satisfaction standards and assist with escalated customer concerns.
- Foster teamwork, communication, accountability, and continuous improvement.
- Collaborate with Parts, Sales, and other dealership departments to deliver an exceptional customer experience.
- Ensure Toyota and dealership policies, processes, and standards are consistently followed.
Benefits
- Medical, dental, and vision insurance.
- Life insurance.
- 401(k).
- Paid time off.
- Paid vacation and holidays.
- Employee discounts on vehicles, parts, and services.
- Professional development through Hudson Academy.
- Leadership training and employee development.
- Internal advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
