Automotive Service Manager

Express Oil Change & Tire Engineers•Barbourville, KY

About The Position

The Automotive Service Manager reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence and represents the company’s core values while fostering a motivated team environment. Through a hands-on presence in the store, the manager develops and coaches team members, improves their performance, and executes store processes and procedures. The position also involves overseeing service personnel and technicians, working with customers, and ensuring safe and effective service department operations.

Requirements

Minimum of 2 years’ experience in a Service Manager role.
Outstanding leadership and store management skills.
Ability to work in a fast-paced work environment.
Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
Excellent verbal and written communication skills.
Ability to develop professional relationships with customers and team members.
Proven track record of exceeding business objectives.
Ability to work efficiently both individually and as part of a team.
Solid knowledge of basic OSHA laws and MSDS compliance.
Ability to meet the stated physical requirements: prolonged standing, stooping, and bending; exerting the specified levels of force; and working at a production-rate pace that involves constant pushing and/or pulling of materials.

Responsibilities

Assist the Store Manager with final employment decisions during the store recruiting process.
Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on assignments.
Coach service department teammates on operational issues, ISI systems, and service standards.
Work directly with customers on sales, service, customer opportunities, and adjustments.
Evaluate the performance and productivity of service department personnel.
Manage parts inventory and outside purchases in compliance with the parts and Tire Purchase Program; update and restock in-house parts as needed.
Ensure store safety, including the use and maintenance of safety equipment.
Ensure appropriate equipment and hardware layout and positioning in the service department.
Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
Coach personnel on enforcing the wheel torqueing process.
Ensure proper inspections are conducted.