Automotive Service Manager

McGrath Arlington Kia • Palatine, IL

19d

About The Position

McGrath Arlington Kia is hiring an experienced, results-driven Service Manager to lead its growing service department. The role calls for a strong leader who can motivate a team, deliver exceptional customer service, and drive department profitability. The manager will lead daily operations, oversee department performance, and maintain high standards for the customer experience and Kia brand processes.

Requirements

• Previous automotive dealership Service Manager experience is required.
• Proven leadership, communication, and team-building skills.
• Strong understanding of service department financials, KPIs, and CSI.
• Ability to increase productivity, profitability, and customer retention.

Nice To Haves

• Kia dealership experience is strongly preferred.

Responsibilities

• Lead and manage daily service department operations.
• Drive customer satisfaction, retention, and service loyalty.
• Maximize service and parts profitability while meeting department goals.
• Manage service advisors, technicians, and department performance.
• Improve workflow, technician productivity, and overall efficiency.
• Maintain high standards for customer experience and Kia brand processes.

Benefits

• 401(k) retirement plan
• Health insurance
• Paid time off (PTO)
• Opportunity to lead and grow an established dealership service department

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed