Automotive Service Manager

River Oaks Honda • Lansing, IL

18d • $9,000 - $11,000

About The Position

The Automotive Service Manager leads the Service Department at Napleton River Oaks Honda. The role is responsible for the department’s performance, including attracting, developing, and retaining talent and providing customers with an exceptional service experience. The manager sets goals, improves operational efficiency and performance, manages day-to-day operations, and ensures compliance with Napleton and manufacturer requirements and processes.

The Ed Napleton Automotive Group has more than 3,500 employees, over 50 dealerships, and affiliations with more than 25 vehicle brands across seven states. The company describes itself as a family-owned and operated business with more than 90 years in business and offers growth opportunities.

Requirements

• High school diploma or equivalent.
• Automotive Service Management experience in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology.
• Valid driver’s license and an acceptable driving record that can be maintained.
• Willingness to undergo a background check in accordance with local law and regulations.
• Must be at least 18 years old to comply with the company driving policy.

Responsibilities

• Set a clear vision and goals for the Service Department to achieve targeted performance goals.
• Drive an efficient sales and production operation that services customers quickly and gets repairs right the first time.
• Engage and motivate the team to achieve key goals and performance expectations while following Napleton’s processes.
• Attract, develop, and retain talent for the Service Department.
• Create an exceptional customer experience that drives customer loyalty.
• Ensure the Service area is customer-ready, with proper displays and information.
• Manage the business in accordance with Napleton and manufacturer requirements and processes.
• Analyze the business, identify opportunities, and develop action plans to improve performance.
• Drive the business through day-to-day involvement in operations.

Benefits

• Potential pay range of $9,000–$11,000 per month, including incentive-based pay.
• Medical, dental, and vision insurance.
• 401(k).
• Paid vacation and sick time.
• Paid training.
• Discounts on products, services, and vehicles.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED