Automotive Service Manager

Berglund Automotive•Roanoke, VA

82d•$85,000 - $135,000•Onsite

About The Position

At Berglund Automotive, our service departments are a key driver of customer loyalty and dealership success. We're seeking a leader who can build strong teams, maximize department performance, and create a culture focused on accountability, efficiency, and exceptional service. This is an opportunity to make a significant impact while leading a department committed to growth, customer satisfaction, and operational excellence. We believe exceptional customer experiences start with exceptional teams.

Requirements

Proven success as an Automotive Service Manager.
Demonstrated ability to lead, develop, and retain high-performing teams.
Exceptional communication, leadership, problem-solving, and customer service skills.
A track record of improving customer satisfaction, operational efficiency, and department profitability.
Experience with dealership management systems (DMS), service software, and Microsoft Office.

Responsibilities

Lead all daily operations of the service department to drive performance, profitability, and customer satisfaction.
Recruit, train, coach, and motivate service advisors, technicians, and support staff to achieve their full potential.
Foster a customer-first culture that delivers exceptional service and creates lasting customer relationships.
Monitor workflow, productivity, repair quality, and department performance to ensure efficient operations and timely vehicle delivery.
Work closely with the Parts and Sales teams to create a seamless dealership experience for every customer.
Ensure compliance with all company policies, manufacturer requirements, safety regulations, and industry best practices.
Promote a positive, accountable, and high-performing team culture focused on continuous improvement.