Automotive Service Manager

Midas FREMONT 1783 • Vacaville, CA

19d • $22 - $30 • Onsite

About The Position

Midas Auto Service Experts in Vacaville is seeking an experienced, customer-focused Automotive Service Advisor Manager to oversee front-counter operations, lead the service team, increase sales, and deliver an exceptional customer experience. The ideal candidate has an entrepreneurial mindset, strong automotive knowledge, excellent leadership skills, and a proven record of achieving business objectives. You should be confident explaining inspection findings, presenting necessary repairs and maintenance services, and building lasting customer relationships.

Requirements

• Minimum of three years of automotive retail, repair, or service-management experience
• Previous supervisory, management, or team-leadership experience
• General automotive repair and maintenance knowledge
• Proven sales ability and confidence presenting service recommendations
• Excellent customer-service and relationship-building skills
• Strong leadership, coaching, and team-building abilities
• Excellent communication and vendor-management skills
• Strong organization, time-management, and problem-solving abilities
• Proficiency with point-of-sale systems, repair-order software, computers, and related technology
• Entrepreneurial attitude with a strong sense of ownership
• Ability to succeed in a busy, fast-paced environment
• Valid driver’s license with an acceptable driving record
• Ability to work a flexible retail schedule, including weekends and holidays when required

Responsibilities

• Welcome customers and listen carefully to their vehicle concerns
• Deliver honest, professional, and exceptional customer service
• Explain inspection findings and recommended services clearly
• Present necessary repairs and preventive maintenance confidently
• Prepare accurate estimates and computerized repair orders
• Obtain customer authorization before beginning repairs
• Keep customers informed about pricing, repair progress, and completion times
• Follow up on recommended and previously declined services
• Promote applicable maintenance services and shop specials
• Resolve customer concerns promptly and professionally
• Build customer loyalty, retention, and repeat business
• Lead and direct automotive and general service technicians
• Coordinate daily workflow and assign work based on technician skills
• Monitor repair progress, workmanship, and on-time completion
• Set daily priorities and communicate expectations clearly
• Coach, motivate, and hold team members accountable
• Maintain employee schedules, payroll records, and hours worked
• Help create a professional, respectful, and productive workplace
• Maintain high standards for customer service and repair quality
• Support store sales and profitability objectives
• Oversee service-advisor sales, accounting, and clerical functions
• Source parts and maintain strong vendor relationships
• Maintain accurate inventory counts
• Control inventory levels, expenses, and preventable losses
• Ensure compliance with company policies and safety regulations
• Maintain environmental compliance and proper shop procedures
• Keep the facility clean, organized, safe, and customer-ready

Benefits

• Free uniforms
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Comprehensive benefits package, where applicable
• Ongoing automotive, sales, and leadership training
• Opportunities for advancement and long-term career growth
• Consistent business with an established automotive brand
• Supportive ownership and a collaborative team
• Professional environment with the resources needed to succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed