Automotive Service Manager

Hunter Auto Group•Fletcher, NC

12d

About The Position

Hunter Automotive Group is seeking an experienced, outgoing, and customer-focused Service Manager to lead its Service Department. The role guides customers through the service and repair process, supports the service team, and helps ensure efficient department operations and an exceptional customer experience. The Service Manager welcomes customers, listens to concerns, explains recommended repairs and maintenance, communicates vehicle progress, and reviews completed work and invoices. The role also prepares estimates, checks for manufacturer warranty coverage, ensures accurate paperwork and billing, supports department workflow, and resolves customer concerns. The position leads and develops service team members, promotes teamwork and accountability, supports continuous improvement, and models Hunter Automotive Group’s Core Values. Hunter Automotive Group is a fourth-generation, family-owned company that has served Western North Carolina since 1940. It emphasizes employee development, internal promotion, and long-term career growth.

Requirements

Previous automotive service experience is required.
Strong verbal and written communication skills.
Friendly, outgoing, and customer-focused personality.
Strong problem-solving and decision-making abilities.
Ability to think quickly and effectively in a fast-paced environment.
Basic computer skills and ability to learn dealership software.
Strong organizational and multitasking skills.
Professional attitude and strong work ethic.

Nice To Haves

Previous leadership or management experience.

Responsibilities

Welcome service customers in a friendly and professional manner.
Listen to customer concerns and identify their needs.
Clearly explain recommended repairs and services, including factory-recommended maintenance.
Keep customers informed about vehicle progress and explain completed work and final invoices.
Build strong, long-term relationships with customers.
Prepare accurate estimates and review repair recommendations.
Identify repairs that may be covered under manufacturer warranties.
Ensure service paperwork and billing are completed accurately.
Help maintain an efficient workflow throughout the service department.
Address customer concerns and find effective solutions.
Support the service team in delivering a consistent, high-quality customer experience.
Lead and support service team members in achieving department goals.
Promote teamwork, accountability, and continuous improvement.
Help train and develop team members.
Model Hunter’s Core Values in daily interactions.
Identify opportunities to improve processes and department performance.