Automotive Service Manager

Precision Tune Auto Care•Greenwood, SC

7d•Onsite

About The Position

Precision Tune Auto Care is seeking a leader who prioritizes the customer experience, treating every person who walks in like a guest, not a transaction. This role is for an operator who understands that the customer experience is as crucial as the repair itself. The company has a 50-year history of providing honest recommendations and quality work in complete vehicle maintenance and repair. The ideal candidate will be driven to grow the shop, focused on the guest experience, and take full ownership of sales and operational numbers. This position is not for those who prefer a rigid schedule or seek to blame others for performance issues, nor for those who believe customer service ends with the ticket. This role requires a leader who can build trust through education and value, develop their team, and take initiative in problem-solving. The Service Manager will be responsible for the day-to-day operations of the shop, including guest experience, sales, workflow, people management, and financial performance. They will set and maintain high hospitality standards, lead and develop service advisors and technicians, drive sales ethically, manage shop productivity, and control expenses. The role also involves reviewing repair recommendations, ensuring quality and safety, hiring and training staff, managing inventory, building client relationships, handling customer concerns, and maintaining compliance with standards. The Service Manager will also perform opening and closing duties and foster a culture of accountability, hustle, and hospitality.

Requirements

Proven leadership in an automotive service environment (Service Manager, Shop Manager, Assistant Manager, Service Advisor, or similar).
Automotive repair industry experience required.
Natural leader who builds teams and develops people.
Exceptional guest experience and communication skills.
Sales-driven with integrity; educates customers, does not pressure them.
Ability to read repair orders and understand maintenance recommendations.
Strong organization and time management skills under pressure.
Basic computer and point-of-sale proficiency.
Valid driver's license with a clean driving record.

Nice To Haves

ASE certifications
Experience with shop management software
A track record managing both technicians and service advisors
Fleet account management experience

Responsibilities

Run the day-to-day operation of the shop, owning the guest experience, sales, workflow, and people.
Set the hospitality standard and hold the team accountable for delivering it to every guest, every visit, every time.
Lead, coach, and develop service advisors and technicians.
Drive sales through trust, education, and value, without pressure.
Manage shop workflow and scheduling for maximum productivity and on-time delivery.
Own daily numbers: sales, labor, gross profit, and key performance indicators.
Review repair recommendations for accuracy and honest value to protect the customer and the company reputation.
Ensure every repair is performed safely, correctly, and on time.
Hire, train, and build a strong team.
Control inventory and operating expenses.
Build relationships with fleet accounts and local businesses.
Handle customer concerns effectively and turn dissatisfied customers into loyal ones.
Maintain compliance with safety, environmental, and company standards.
Perform opening and closing manager responsibilities.
Set a positive tone and foster a culture of accountability, hustle, and hospitality.