Automotive Service Manager

Preston Chrysler Dodge Jeep Ram of Wilmington • Wilmington, DE

6d

About The Position

The Preston Automotive Group is seeking an experienced Automotive Service Manager to oversee daily service department operations. The manager will lead the service team, maintain high-quality standards, ensure efficient service delivery, and provide exceptional customer service. The role calls for a leader who fosters personal growth, individual accountability, and team success while helping drive the business forward.

Requirements

• Ability to follow the Preston Automotive Group Core Values: Integrity, Urgency, Teamwork, Personal Growth, Attention to Detail, and Community.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• In-depth knowledge of automotive systems, diagnostics, and repair processes.
• Proficiency in using automotive service software and tools.
• Budgeting and financial management experience.
• Strong problem-solving and decision-making skills.
• Commitment to safety and compliance.
• Passion for the automotive industry and customer satisfaction.
• Valid driver’s license with an acceptable, safe driving record.
• High school diploma or the equivalent.

Nice To Haves

• 5+ years of automotive service management experience preferred.
• ASE certification or equivalent.

Responsibilities

• Cultivate, mentor, and lead automotive technicians and service advisors.
• Monitor and optimize service department workflow to support timely and efficient service delivery.
• Address customer inquiries and concerns and resolve issues promptly.
• Collaborate with parts department leadership to support shared success.
• Implement and enforce safety protocols and compliance with industry standards.
• Track and analyze performance metrics to improve department efficiency and profitability.
• Collaborate with other departments to ensure seamless operations.
• Maintain accurate records of service history, vehicle repairs, and inventory.
• Train, mentor, and develop staff to enhance their skills and knowledge.
• Stay current with industry trends and technology advancements.
• Manage the service department's budgeting, cost control, and financial performance.
• Ensure employees adhere to company policies and procedures.

Benefits

• Aggressive compensation package.
• Medical, dental, and vision insurance.
• 401(K) retirement plan with company match.
• Generous PTO program, including a paid day off for your birthday.
• Employee discounts on vehicle purchases and services.
• Ongoing training and development programs.
• Opportunities for career advancement and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED