Automotive Service Manager

AAMCO Transmissions and Total Car Care • State College, PA

4d

About The Position

The Service Manager leads by example and supports the employees on their team while managing the day-to-day operations of an automotive service center. The role includes generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring employees follow company policies and procedures. The Service Manager is also responsible for customer service and quality control across the center's operations and work product.

Requirements

• At least 5 years of automotive service sales experience, or equivalent sales experience with a track record of success.
• Excellent one-time closing skills.
• Strong commitment to customer service and relationship building.
• Ability to communicate and use interpersonal skills at a sustained high level.
• Ability to multitask and execute in a fast-paced environment.
• Honest, goal-oriented, and energetic team player.
• Valid driver's license.

Nice To Haves

• Transmission sales experience is a big plus.

Responsibilities

• Meet and greet customers.
• Manage technician workflow.
• Recommend services to customers.
• Order parts and manage inventory.
• Keep customers updated on the status of vehicle repairs.
• Manage and track lead counts and customer satisfaction ratings.
• Generate and close sales.
• Deliver a high level of customer service and quality control across the center's business, operations, and work product.
• Ensure employees adhere to company policies and procedures.

Benefits

• Competitive compensation package.
• Ongoing training and field support.
• Daytime work hours.
• Paid time off.
• Growth opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed