Automotive Service Manager

Bridgestone • Missoula, MT

19d

About The Position

Bridgestone Retail Operations is hiring an Automotive Service Manager to manage customer relationships and serve as a liaison between technicians and customers. The manager selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The role also involves overseeing service operations, developing customer loyalty, and supporting sales through effective communication and vehicle inspections.

The stated pay range is $20.70–$32.34, and the posting offers a $2,000 sign-on bonus. Bridgestone Retail Operations is part of Bridgestone Americas and operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations.

Requirements

• High school diploma or equivalent.
• 4 years of automotive service technical experience.
• 1 year of service manager or service writer experience.
• Problem-solving skills for customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Teammate, customer-service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Valid automotive driver’s license maintained at all times to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for automotive service staff according to their individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective automotive service team and support high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Act as the primary point of contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
• Manage operational tasks such as paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
• Improve efficiency and support seamless store operations.
• Drive sales through customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program.
• Professional development resources, training, and regular mentorship.
• Community involvement and corporate social responsibility activities.
• $2,000 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED