Automotive Service Manager

Flood Ford of East Greenwich • Narragansett, RI

7d

About The Position

The Automotive Service Manager will lead the dealership’s service operations and oversee the department’s daily performance. Working with service advisors, technicians, parts personnel, and dealership leadership, this role is responsible for building a team culture centered on accountability, collaboration, and results. The manager will balance employee development, customer satisfaction, operational efficiency, and financial performance in a fast-paced dealership environment.

The position offers competitive salary and performance-based commission incentives, along with benefits and opportunities for professional development and career advancement. The dealership describes its environment as supportive and team-oriented and is an Equal Opportunity Employer committed to diversity and inclusion.

Requirements

• Proven experience as an Automotive Service Manager, Fixed Operations Manager, or Service Director.
• Strong understanding of dealership service operations and fixed operations performance.
• Demonstrated ability to lead, motivate, and hold a team accountable.
• Strong financial, organizational, and problem-solving skills.
• Ability to manage a high-volume, fast-paced service environment.
• Excellent communication and customer relationship skills.
• Valid driver's license.

Nice To Haves

• Familiarity with dealership management systems such as CDK or Reynolds & Reynolds.
• ASE certifications and/or manufacturer certifications.

Responsibilities

• Lead, motivate, and develop service advisors, technicians, and support personnel.
• Oversee daily service department operations in a fast-paced dealership environment.
• Drive departmental sales, labor performance, profitability, and overall productivity.
• Monitor key performance indicators and establish measurable departmental goals.
• Build a culture focused on exceptional customer service, retention, and customer satisfaction.
• Recruit, train, mentor, and retain quality service department personnel.
• Maintain efficient workflow, technician productivity, and service lane performance.
• Address customer concerns and escalated situations with professionalism and sound judgment.
• Work collaboratively with parts, sales, and dealership management.
• Ensure compliance with manufacturer requirements, safety standards, and operational procedures.
• Maintain manufacturer training standards and dealership performance objectives.

Benefits

• Competitive salary with performance-based commission incentives.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Manufacturer-supported training and professional development.
• Opportunities for career growth and advancement.
• A supportive, team-oriented dealership environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed