Automotive Service Estimator | Weekends Off | Surprise

Christian Brothers Automotive • Surprise, AZ

8d • Onsite

About The Position

The Automotive Service Estimator plays a key role in the automotive shop by coordinating technicians and vendors, responding to guest inquiries, preparing repair estimates, and keeping repair records organized. The role helps ensure vehicles are repaired to appropriate standards, work is completed within the time promised, and guests understand recommended repair solutions. The Estimator also supports shop productivity by managing dispatch and technician workloads, coordinating parts and supplies, and maintaining shop equipment and inventory.

Requirements

• Previous parts experience.
• Previous mechanical experience.
• Prior automotive industry experience.
• Ability to type 60 words per minute.
• Strong attention to detail.
• Ability to work in a fast-paced environment.
• Excellent communication skills with technicians, guests, vendors, and team members.
• Team-player mindset and ability to collaborate in a fast-paced shop environment.
• Positive, professional attitude and contribution to a productive workplace culture.
• Guest service and customer relations experience, including communicating recommendations and addressing concerns.
• Strong organizational and problem-solving skills, including managing multiple work orders, appointments, paperwork, priorities, and deadlines accurately and on time.
• Proficiency with Windows-based computer software and automotive applications such as AllData, ProDemand, and Identifix.
• Dependability and reliability for the Monday–Friday, 7 a.m.–6 p.m. schedule.
• Ability to remain on one’s feet for most of the workday, including standing, walking, and coordinating parts.
• Ability to occasionally lift and carry objects over 50 pounds.
• Ability to maintain a brisk pace in a high-volume environment.

Nice To Haves

• Tekmetric proficiency is strongly encouraged.
• Commercial parts experience.
• Previous automotive sales, service advisor/writer, or estimator experience.
• Service advising, estimating, or shop operations experience.

Responsibilities

• Implement and maintain an effective dispatch system.
• Schedule work to support shop productivity and distribute service tickets to technicians based on workload, job difficulty, and guest needs.
• Review technicians’ digital vehicle inspections.
• Maintain an organized, up-to-date repair log.
• Answer guest inquiries and prepare repair estimates.
• Explain the best repair solution to guests in an understandable way.
• Ensure work meets specifications and is completed within the time promised to the guest.
• Build and maintain relationships with parts, tool, and other external vendors.
• Prioritize technician workloads based on parts availability.
• Prepare lists of needed service department equipment, supplies, and repairs, and review service department repairs with the Service Manager.
• Coordinate and schedule maintenance for shop equipment.
• Manage parts supply processes, including inventory, pricing, returns, and warranty claims.
• Interact regularly with external vendors regarding parts inventory and pricing.
• Work collaboratively and assist other employees as needed.
• Perform other duties as assigned.

Benefits

• Closed every weekend.
• Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
• Paid vacation and paid holidays.
• Healthcare benefits available.
• Matching 401(k) retirement plans.
• Employee discount program.
• Employee appreciation events.
• Wellness program offering chaplain care support.
• Ongoing training and career advancement.
• Annual review process with opportunities to share goals and earn performance-based compensation increases.
• Employee point store access to redeem Flywheel training points for merchandise and rewards.
• Continuous training through the CBA Flywheel Learning System.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed