Automotive Service Estimator / Dispatcher | Weekends Off | Climate Controlled Shop | CBA Waterside

Christian Brothers Automotive•Richmond, TX

4d•Onsite

About The Position

Christian Brothers Automotive is hiring an Automotive Service Estimator / Dispatcher for its locally owned and operated location at 8132 W Grand Parkway S, Richmond, Texas. This role coordinates shop workflow to help ensure guests receive clear communication and high-quality vehicle repairs. The Estimator / Dispatcher works with technicians, guests, parts and tool suppliers, and other external vendors to organize repair work, equipment, and parts availability. The position is scheduled Monday through Friday, 7 a.m. to 6 p.m., in a climate-controlled shop.

Requirements

Excellent communication skills for clear and effective coordination with technicians, guests, and team members.
Strong organizational and problem-solving skills to coordinate work orders, schedule appointments, and manage paperwork accurately and on time.
Strong customer service skills to answer inquiries, address concerns, and support guest satisfaction.
Proficiency with Windows-based computer software and automotive store applications.
Dependability and reliability for a Monday–Friday, 7 a.m.–6 p.m. schedule.
Ability to be on one’s feet for most of the workday, including standing, walking, and coordinating parts.
Ability to occasionally lift and carry objects over 50 pounds.
Ability to maintain a brisk pace in a high-volume environment.

Nice To Haves

Previous experience in automotive sales, as an advisor/writer, or as an estimator/dispatcher.

Responsibilities

Implement and maintain an effective dispatch system.
Schedule work to maximize productivity in accordance with shop policy, and distribute service tickets to technicians based on workload, job difficulty, and guest needs.
Review technicians’ digital vehicle inspections.
Maintain an organized, up-to-date repair log.
Answer guest inquiries and prepare estimates.
Present appropriate vehicle repair solutions in a clear and understandable manner.
Ensure work is completed to proper specifications and within the time promised to the guest.
Build and maintain effective relationships with parts suppliers, tool vendors, and other external vendors.
Prioritize technician workloads based on parts availability.
Prepare lists of needed service department equipment, supplies, and repairs, and review service department repairs with the Service Manager.
Coordinate and schedule shop equipment maintenance.
Manage the parts supply process, including inventory, pricing, returns, and warranty claims.
Regularly coordinate with external vendors regarding parts inventory and pricing.
Work as part of the team and assist other employees as needed.
Perform other duties as assigned.

Benefits

Climate-controlled shop.
Closed every weekend.
Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
Paid vacation that increases with tenure.
Paid holidays.
Team performance bonuses.
Healthcare benefits available.
Employee discount program.
Employee appreciation events.
Team member celebration program recognizing birthdays and achievements.
Ongoing training and career advancement.
Annual review process with opportunities to share goals and earn performance-based compensation increases.
Wellness program offering chaplain care support.
Employee point store with rewards and merchandise redeemable through Flywheel training points.
Continuous training through the CBA Flywheel Learning System.