Automotive Service Estimator | Weekends Off | Surprise

Christian Brothers Automotive•Surprise, AZ

9d•Onsite

About The Position

The Automotive Service Estimator plays a key role in the automotive shop by coordinating technicians and service work, responding to guest inquiries, preparing repair estimates, and maintaining an organized repair log. The position works with technicians, guests, parts and tool vendors, and other external partners to support efficient shop operations and ensure vehicles are repaired to proper specifications within the time promised. The Estimator coordinates dispatch and scheduling, reviews digital vehicle inspections, manages parts and related processes, and helps maintain shop equipment and supplies. The role is scheduled Monday through Friday, 7 a.m. to 6 p.m., with weekends off. The position is at a locally owned and operated Christian Brothers Automotive franchise in Surprise, Arizona.

Requirements

Previous parts experience.
Previous mechanical experience.
Previous automotive industry experience.
Commercial parts experience.
Strong attention to detail.
Ability to work in a fast-paced, high-volume environment.
Ability to type 60 words per minute.
Clear and effective communication with technicians, guests, vendors, and team members.
Strong teamwork and collaboration skills.
Positive, professional attitude.
Guest service and customer relations experience, including the ability to build trust and explain recommendations clearly.
Strong organizational and problem-solving skills, including the ability to coordinate multiple work orders, schedule appointments, manage paperwork, and meet deadlines.
Proficiency with Windows-based computer software and automotive applications such as AllData, ProDemand, and Identifix.
Dependable and reliable attendance for the Monday–Friday, 7 a.m.–6 p.m. schedule.
Able to stand and walk for most of the workday.
Able to occasionally lift and carry objects weighing more than 50 pounds.
Able to maintain a brisk work pace.

Nice To Haves

Tekmetric proficiency is strongly encouraged.
Service advising, estimating, or shop operations experience preferred.
Previous experience in automotive sales, as an advisor/writer, or as an estimator preferred.

Responsibilities

Implement and maintain an effective dispatch system.
Schedule work to maximize productivity in accordance with shop policy and distribute service tickets to technicians based on workload, job difficulty, and guest needs.
Review technicians’ digital vehicle inspections.
Maintain an organized, up-to-date repair log.
Answer customer inquiries and prepare estimates.
Present repair solutions in a clear and understandable way.
Ensure work is completed to proper specifications and within the time promised to the guest.
Build and maintain relationships with parts, tool, and other external vendors.
Prioritize technician workloads based on parts availability.
Prepare lists of needed service department equipment, supplies, and repairs, and review service department repairs with the Service Manager.
Coordinate and schedule maintenance for shop equipment.
Manage the parts supply process, including inventory, pricing, returns, and warranty claims.
Regularly communicate with external vendors about parts inventory and pricing.
Work as part of a team and assist other employees as needed.
Perform other duties as assigned.

Benefits

Closed every weekend to spend time with family and friends.
Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
Paid vacation and paid holidays.
Healthcare benefits available.
Matching 401(k) retirement plans.
Employee discount program.
Employee appreciation events.
Wellness program offering chaplain care support.
Ongoing training and career advancement.
Annual review process with opportunities to share goals and earn performance-based compensation increases.
Employee Point Store access to redeem Flywheel Training points for merchandise and rewards.
Continuous training through the CBA Flywheel Learning System.