Automotive Service Estimator / Dispatcher | Weekends Off | Climate Controlled Shop | CBA Waterside

Christian Brothers Automotive • Richmond, TX

3d • Onsite

About The Position

As an Automotive Service Estimator / Dispatcher with Christian Brothers Automotive, you will coordinate shop operations to help ensure guests receive quality service and vehicles are repaired to high standards. You will communicate with technicians, answer guest inquiries, prepare estimates, maintain repair records, and coordinate with parts and other vendors to support productive and efficient work. The position works Monday through Friday, 7 a.m. to 6 p.m., in a high-volume automotive shop.

Requirements

• Excellent communication skills for working with technicians, guests, and team members.
• Strong organizational and problem-solving skills to coordinate work orders, schedule appointments, and manage paperwork accurately and on time.
• Strong customer service skills to answer inquiries, address concerns, and support guest satisfaction.
• Proficiency with Windows-based computer software and automotive store applications.
• Dependability and reliability for a Monday–Friday, 7 a.m.–6 p.m. schedule.
• Ability to be on your feet for most of the workday, including standing, walking, and coordinating parts.
• Ability to occasionally lift and carry objects over 50 pounds.
• Ability to maintain a brisk pace in a high-volume environment.

Nice To Haves

• Previous experience in an Automotive Sales, Advisor/Writer, or Estimator/Dispatcher position.

Responsibilities

• Implement and maintain an effective dispatch system.
• Schedule work to support maximum productivity according to shop policy; distribute service tickets to technicians based on workload, job difficulty, and guest needs.
• Review technicians’ digital vehicle inspections.
• Maintain an organized, up-to-date repair log.
• Answer guest inquiries and prepare estimates.
• Explain the recommended repair solution to guests clearly.
• Ensure work meets proper specifications and is completed within the time promised to the guest.
• Build and maintain relationships with parts, tool, and other external vendors.
• Prioritize technician workloads based on parts availability.
• Prepare a list of service department equipment and supply needs and required repairs; review department repairs with the Service Manager.
• Coordinate and schedule shop equipment maintenance.
• Manage the parts supply process, including inventory, pricing, returns, and warranty claims.
• Communicate regularly with external vendors about parts inventory and pricing.
• Work as part of the team and assist other employees as needed.
• Perform other duties as assigned.

Benefits

• Employer-paid Financial Wellness Program and app, SmartDollar & EveryDollar.
• Paid vacation that increases with tenure.
• Paid holidays.
• Team performance bonuses.
• Healthcare benefits available.
• Employee discount program.
• Employee appreciation events.
• Team Member Celebration Program recognizing birthdays and achievements.
• Ongoing training and career advancement opportunities.
• Annual review process with opportunities to share goals and earn performance-based compensation increases.
• Wellness Program offering Chaplain Care Support.
• Employee Point Store access to redeem Flywheel Training points for swag and rewards.
• Continuous training through the CBA Flywheel Learning System.
• Climate-controlled shop.
• Closed every weekend.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed