Automotive Service Consultant

Firkins CDJR•Tampa, FL

10d•Onsite

About The Position

Firkins Automotive is hiring a Service Consultant for its busy, expanding Automotive Service Department in Bradenton, Florida. The role combines automotive technical knowledge, customer service, urgency, and precision. The Service Consultant is the key customer contact throughout the service experience, helping customers feel informed and confident while coordinating with technicians and others to support efficient workflow. Applicants must be able to commute to Bradenton or relocate to the area. The position offers an excellent pay plan and benefits, including a matching 401(k) and medical insurance packages. A sign-on bonus of up to $3,000 is available for candidates with Chrysler advisor experience. Firkins Automotive is family-owned, has been in business for over 65 years, and identifies customer service as its number-one priority. It is an equal opportunity employer.

Requirements

1–3 years of experience as a Service Advisor or in a related customer-facing automotive role.
Strong working knowledge of automotive systems and repair processes.
Valid driver's license and clean driving record.
Willingness to complete a pre-employment background check and drug screening.
Comfort using service software and communicating by phone, text, and email.
Ability to commute to Bradenton, Florida, or relocate to the area.

Nice To Haves

Chrysler experience is a plus; Chrysler advisor experience qualifies for a sign-on bonus of up to $3,000.

Responsibilities

Greet service customers warmly and guide them through the repair process with clarity and care.
Write repair orders accurately based on customer concerns and technician diagnoses.
Communicate proactively, set expectations, provide updates, and follow up.
Coordinate with technicians to support efficient workflow and accurate repair status.
Work collaboratively across departments in the best interest of everyone.
Translate complex technical information into clear, customer-friendly language.
Manage multiple service appointments with urgency and attention to detail.
Monitor repair timelines and customer satisfaction, aiming for timely delivery and high CSI scores.
Identify additional service needs and promote preventative maintenance plans.