Automotive Service BDC Consultant

Georgica Auto•Auburn, WA

2d•$40,000 - $60,000

About The Position

Auburn Toyota is hiring a full-time Automotive Service BDC Consultant to serve as a key connection between customers and the Service Department. The role focuses on scheduling and confirming service appointments, responding to customer inquiries, following up with customers, and providing a positive customer experience. The successful candidate will work with customers and Service Department team members in a fast-paced environment and support daily business development activities. Automotive or dealership experience is a plus but is not required.

Requirements

Excellent communication and customer service skills.
Friendly, professional, and positive attitude.
Strong organizational skills and attention to detail.
Basic computer skills and ability to learn new software.
Reliability, teamwork, and willingness to learn.

Nice To Haves

Automotive or dealership experience.

Responsibilities

Answer incoming phone calls and respond to customer service inquiries.
Schedule and confirm service appointments.
Make outbound calls to follow up with customers and appointment requests.
Contact customers regarding recommended maintenance and service needs.
Communicate professionally with customers and Service Department team members.
Maintain accurate customer information and appointment details in dealership systems.
Support customer satisfaction through timely follow-up and excellent communication.
Support the Service Department with daily business development activities.