Automotive BDC Consultant

Hubler Toyota•Indianapolis, IN

20h

About The Position

The Automotive Customer Service BDC Consultant uses sales ability, computer skills, a courteous phone manner, and a positive attitude to bring customers into the dealership. The role involves handling a high volume of outbound calls, including cold calls and follow-ups, while working to increase customer satisfaction. The consultant maintains customer information and activity in the CRM, schedules and confirms appointments, responds to website requests, and supports current marketing initiatives. Hubler Automotive Group describes its workplace as focused on employees and offers career growth and ongoing training.

Requirements

High school diploma or equivalent.
Must be able to pass a drug screening.
Ability to communicate, read, write, and speak English fluently.
Ability to concentrate and accomplish tasks despite interruptions.
Organized, multi-tasked, and self-motivated, with the ability to work effectively as part of a team or on individually assigned tasks.
Proficient use of computers and business machines.
Professional, enthusiastic, and friendly attitude when interacting with potential or current customers.

Nice To Haves

Previous experience with phones or telemarketing in the automotive or customer service fields is highly preferable.

Responsibilities

Make outbound calls to schedule sales appointments, including cold calls and follow-up calls.
Log customer comments and leave detailed notes in the CRM.
Schedule follow-up contact for each customer.
Confirm scheduled appointments.
Reschedule appointments when customers do not show or cancel.
Follow up with sales representatives and managers as needed to ensure appointments are marked correctly.
Keep customer information in the CRM accurate, complete, and up to date.
Contact customers based on current marketing initiatives.
Respond to customer website requests daily.
Assist with other duties as assigned by the supervisor.
Meet or exceed monthly goals.
Work to increase customer service satisfaction with each customer.