Automotive BDC Consultant

Hubler Toyota•Indianapolis, IN

About The Position

The Customer Service BDC Consultant uses selling ability, computer skills, a courteous phone manner, and a positive attitude to bring customers into the dealership. The role involves handling a high volume of outbound calls, including cold calls and follow-up calls, while working to increase customer service satisfaction with every customer. Hubler Automotive Group describes itself as dedicated to creating a positive work environment and supporting employee growth. This is a full-time position with an immediate opening. The company offers ongoing training and opportunities for career growth.

Requirements

High school diploma or equivalent.
Must be able to pass a drug screening.
Ability to communicate, read, write, and speak English fluently.
Ability to concentrate and accomplish tasks despite interruptions.
Organized, able to multitask, and self-motivated, with the ability to work effectively as part of a team or on individually assigned tasks.
Proficient use of computers and business machines.

Nice To Haves

Previous experience with phones or telemarketing in the automotive or customer service fields is highly preferable.
Professional, enthusiastic, and friendly attitude when serving as the first point of contact for potential or current customers.

Responsibilities

Make outbound calls to schedule sales appointments.
Log customer comments and leave detailed notes in the CRM.
Schedule follow-up contact for each customer.
Confirm scheduled appointments.
Reschedule appointments for customers who do not show or cancel.
Follow up with sales representatives and managers as needed to ensure appointments are marked correctly.
Keep customer information in the CRM accurate, complete, and up to date.
Contact customers based on current marketing initiatives.
Respond to customer website requests daily.
Assist with other duties as assigned by a supervisor.
Meet or exceed monthly goals.