Automotive Service Consultant

Firkins CDJR•Tampa, FL

9d•Onsite

About The Position

Firkins Automotive is hiring a Service Consultant for its busy, expanding Automotive Service Department in Bradenton, Florida. The role is the key customer contact throughout the service experience, combining automotive knowledge, clear communication, urgency, and attention to detail. The consultant guides customers through repairs, coordinates with technicians, communicates repair status and timelines, and works to provide a positive customer experience. Applicants must be able to commute to Bradenton or relocate to the area. The position offers a pay plan with potential earnings of $60,000–$120,000 per year and full-time benefits, including a matching 401(k) and medical insurance packages. A sign-on bonus of up to $3,000 is available for applicants with Chrysler advisor experience. Firkins Automotive is family-owned and has been in business for over 65 years. The company states that customer service is its number one priority and is an equal opportunity employer.

Requirements

1–3 years of experience as a Service Advisor or in a related customer-facing automotive role.
Strong working knowledge of automotive systems and repair processes.
Valid driver’s license and clean driving record.
Willingness to complete a pre-employment background check and drug screening.
Comfort using service software and communicating by phone, text, and email.
Ability to commute to Bradenton, Florida, or relocate to the area.

Nice To Haves

Chrysler experience; a sign-on bonus of up to $3,000 is available for Chrysler advisor experience.

Responsibilities

Greet service customers and guide them through the repair process clearly and courteously.
Write repair orders accurately based on customer concerns and technician diagnosis.
Communicate proactively, set expectations, provide updates, and follow up with customers and colleagues.
Coordinate with technicians to support efficient workflow and accurate repair-status communication.
Collaborate across departments in the best interest of customers and the team.
Explain technical information in clear, customer-friendly language.
Handle multiple service appointments with urgency and attention to detail.
Monitor repair timelines and customer satisfaction, aiming for timely delivery and high CSI scores.
Identify additional service needs and promote preventative maintenance plans.