Automotive Service Appointment Coordinator

Hendrick•Cary, NC

1d•Onsite

About The Position

Hendrick Automotive is hiring a Service Department Appointment Coordinator for its Business Development Center in Cary, North Carolina. The coordinator answers inbound service calls for multiple Hendrick Chevrolet, Dodge, and Kia dealerships, schedules service appointments, and responds to service-related questions. The role also includes ordering recall parts, sending messages by email and Teams, making outbound service reminder and online appointment confirmation calls, and responding to website inquiries. This is a full-time position, 40 hours per week, with a scheduled shift of 9 a.m. to 6 p.m. The position is closed on Sundays, has no evenings, and requires two Saturdays per month. The call center operates from 7:30 a.m. to 6 p.m. Monday through Friday and 8 a.m. to 4 p.m. on Saturdays. Pay is $18.50 per hour plus bonus, with an indicated average hourly rate after bonus of $19.50–$22. The role requires regular, predictable attendance and involves continuous interaction with customers and dealership personnel. Duties are performed primarily in the Business Development Center. Previous customer service, automotive, or call center experience is helpful; dealership service department experience is also helpful. A high school diploma and a valid driver’s license are listed, along with basic computer and typing or keyboarding skills. Hendrick identifies core values including servant leadership, teamwork through trust and respect, integrity, commitment to customer enthusiasm, passion for winning, accountability, and continuous improvement. The company is an equal opportunity employer and encourages applications from minorities, women, veterans, and individuals with disabilities.

Requirements

High school diploma.
Valid driver’s license.
Basic computer skills and typing or keyboarding skills.
Ability to understand and follow instructions.
Ability to communicate effectively and courteously with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense understanding to carry out instructions and handle standardized situations.
Regular and predictable attendance.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

Previous dealership service department experience.
Previous customer service, automotive, or call center experience.
GED is listed as desired education.

Responsibilities

Answer incoming phone calls using the prescribed script and schedule service appointments.
Post scheduled appointments in tracking software.
Maintain and update customer changes in the database.
Contact current customers about current marketing incentives.
Respond to customer website requests and internet inquiries.
Contact internet clients by email and phone to schedule service appointments.
Answer service-related questions for callers.
Order recall parts and send messages via email and Teams.
Make outbound service reminder and online appointment confirmation calls.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training and follow Safeguards rules and regulations.
Maintain accurate timekeeping records in the timekeeping system.
Comply with company policies and procedures and observe applicable safety rules and regulations.
Perform other duties as assigned.