Infiniti Automotive Service Advisor/Writer/ASM

Infiniti of Lexington • Lexington, VA

5h

About The Position

INFINITI of Lexington is seeking an experienced luxury automotive Service Advisor for a career opportunity in a performance-based, team-oriented dealership. The role initiates automotive services and repairs by identifying vehicle performance problems and requested services, verifying warranty and service-contract coverage, developing estimates, preparing repair orders, and maintaining customer relationships and records. The Service Advisor helps ensure a positive dealership experience, provides concierge support for customer inquiries, and builds relationships with customers.

The dealership describes its environment as friendly, professional, and family-oriented, with an emphasis on employee growth and development and customer satisfaction. The position includes a CSI performance bonus and a benefits package.

Requirements

• Service Advisor experience with a luxury brand; three years of experience is preferred.
• Superior communication and customer service skills.
• Excellent follow-up skills.
• Maintain a positive, can-do attitude.
• Valid driver’s license and clean driving record.
• Pass a pre-employment background check.
• Pass a pre-employment drug screening.

Nice To Haves

• Three years of Service Advisor experience with a luxury brand.
• ADP or CDK experience.

Responsibilities

• Identify vehicle problems and requested services by listening to customers, clarifying symptoms, inspecting vehicles, taking test drives, reviewing maintenance records, and checking service schedules.
• Verify warranty and service-contract coverage by examining records and explaining provisions and exclusions.
• Develop estimates by calculating material, supply, and labor costs and determining customer payments, including deductibles.
• Prepare repair orders by documenting symptoms, problems, causes, and required repairs or services; obtaining approval signatures; and entering the repair order into the service database.
• Maintain customer rapport by explaining estimates and expected vehicle return times, obtaining estimate approval, exchanging contact information, answering questions and concerns, and arranging towing or temporary transportation.
• Keep job knowledge current by participating in educational opportunities and reading manufacturers’ publications.
• Help ensure customers have a positive dealership experience.
• Provide concierge support for owner inquiries by phone or in person and help ensure customers are handled appropriately.
• Spend time building relationships with customers.

Benefits

• CSI bonus based on performance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Paid vacation and paid time off.
• Other insurance, such as disability and accident insurance.
• Employee discounts.
• Employee-only gym.
• Team-oriented workplace.
• Company support for employee growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed