Automotive Service writer advisor

Midas LITTLETON 5265•Littleton, CO

12h

About The Position

Midas is seeking an upbeat, reliable automotive service person for a Service Advisor / Management role at a retail store selling tires and related automotive parts and mechanical services. The role helps manage and direct service department activities and technicians, while providing customers with service recommendations, estimates, and updates. Midas provides vehicle inspection, diagnosis, and repair services using expertise gained through ASE certifications and/or automotive repair experience.

Requirements

At least 1 year of automotive service experience.
General automotive knowledge.
Excellent customer service disposition.
Good communication skills.
Leadership ability.
Team-building skills.
Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
Valid driver’s license.

Responsibilities

Deliver exceptional customer service by listening to and consulting with customers.
Follow up with customers regarding requested services and estimated completion times.
Oversee complete vehicle inspections and make comprehensive recommendations; create computerized repair orders and source parts.
Present and discuss pricing estimates with customers and promote shop service specials.
Answer phones with the objective of getting customers into the shop.
Supervise up to ten employees.
Oversee technicians inspecting, diagnosing, and repairing domestic, European, and Asian cars and light trucks.
Maintain inventory counts.
Maintain the cleanliness and organization of the facility.
Perform other duties as assigned.