Lia Toyota Rockland - Automotive Service Advisor

The Lia Group • Blauvelt, NY

23h

About The Position

Lia Toyota Rockland is seeking an experienced Automotive Service Advisor to join its team. The Service Advisor oversees the drive lane and helps ensure customers receive prompt, courteous, and effective service. The role involves communicating technician repair information and recommendations to customers, responding to owner inquiries, ensuring technician time is sold to service customers, and distributing work efficiently among technicians. The listed compensation range is $65,000–$175,000, based on knowledge and production. No sign-on bonus is offered.

Requirements

• Hold a high school diploma or equivalent.
• Have excellent customer service skills.
• Have basic computer skills.
• Have a positive, friendly attitude and a customer-service mentality.
• Enjoy working in a fast-paced environment.
• Have excellent oral and written communication skills.
• Have a clean and valid driver's license.

Nice To Haves

• Experience as a Service Advisor.

Responsibilities

• Oversee the flow of the drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience by communicating repair information and technician recommendations to customers.
• Provide concierge support for owner inquiries by phone or in person to ensure a positive customer experience.
• Ensure the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work efficiently among technicians.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Continuing education and manufacturer hands-on and web-based training.
• Paid time off.
• Weekly pay.
• Employer-funded life insurance plan.
• Discounts on services and parts.
• Employee vehicle purchase plans.
• Company-provided uniforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED