Lia Toyota Rockland - Automotive Service Advisor

The Lia Group • Blauvelt, NY

2d • $65,000 - $175,000

About The Position

Lia Toyota Rockland is seeking experienced Service Advisors to join its team. The role focuses on overseeing the service drive lane, ensuring customers receive prompt and courteous service, communicating repair information and technician recommendations, and coordinating work among technicians. Compensation is listed as $65,000–$175,000 based on knowledge and production. The company describes a safety-conscious, drug-free work environment and opportunities for development.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude and a customer-service mentality.
• Enjoy working in a fast-paced environment.
• Excellent oral and written communication skills.
• Clean and valid driver's license.
• Experience as a Service Advisor is sought.

Responsibilities

• Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience by communicating repair information and technician recommendations to customers.
• Provide concierge support for owner inquiries by phone or in person to ensure a positive customer experience.
• Ensure technicians’ available time is consistently sold to service customers.
• Distribute work efficiently among technicians.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Continued education and manufacturer hands-on and web-based training.
• Paid time off.
• Paid weekly.
• Employer-funded life insurance plan.
• Discounts on services and parts.
• Employee vehicle purchase plans.
• Company-provided uniforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED