Automotive Service Advisor - Genesis of Southwest Houston

Group 1 Automotive, Inc. • Houston, TX

1d • Onsite

About The Position

Group 1 Genesis of Southwest Houston is seeking a high-performing Automotive Service Advisor to join their team. This role is in a fast-paced, results-driven environment where delivering an exceptional customer experience and building lasting relationships are key to success. They are looking for a motivated professional who takes pride in their work, thrives on performance, and wants to be part of a team that values quality, collaboration, and growth.

Requirements

• Minimum 1 year of Automotive Service Advisor experience is required
• Must have CDK experience
• Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organization
• Familiarity with CSI scores/customer surveys
• Valid driver license in the state that you will work and a good driving record
• Excellent customer service skills
• Professional appearance and work ethic
• Must pass background check, MVR, and drug screening

Nice To Haves

• XTime experience is a plus!

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Benefits

• Salary Based Pay Plan Plus Bonuses
• A Great Working Environment
• A Structured Career Path Leading to Management
• Service Advisor University – Paid for by Group1 Automotive
• Pinnacle Awards Program
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed